Tennessee Orthopaedic Alliance

  • Practice Manager

    Job Locations US-TN-Nashville
    Posted Date 4 weeks ago(1/23/2019 11:14 AM)
    Job ID
    # of Openings
  • Overview

    There are a number of reasons why TOA is an employer of choice, here are a few of them:


    Stability:TOA has been in Middle Tennessee since 1926 and has expanded to 20+ locations!

    Impact: TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships, and helping patients live their best life.

    Work Environment: The TOA team focuses on fostering an excellent working environment, one of positivity, job satisfaction, and engagement.

    Total Rewards: TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit sharing match to go along with your contributions.


    TOA is seeking a highly effective Practice Manager. The TOA Practice Manager provides critical leadership, cohesively bringing together all the functions of TOA to help deliver outstanding orthopaedic care for our patients. Our Practice Managers build strong working relationships with our physicians, manage a team of dedicated and focused clinical and non-clinical staff, and partner with our revenue cycle to achieve clinical and organizational goals.


    This role supports our St. Thomas West, Cookeville, Dickson, and Waverly clinics. It reports directly to the Chief Operating Officer, is a member of the TOA Management Team, and is a peer to a number of other Practice Managers who lead TOA’s clinics throughout the TOA service area.


    Patient Care. First and foremost, the Practice Manager ensures an optimal patient experience by making sure the clinic is operating empathetically, effectively, and efficiently. Success is measured in terms of patient satisfaction, patient volume and longevity, reduced operational issues, and increased growth and productivity.


    Physician Relations. Develops and maintains effective working relationships with our providers in order to help them deliver excellent care. This includes active and regular interaction to ensure the physicians and physician assistants on a broad range of issues such as;

    • Evaluate and manage clinic and surgical schedules to maximize efficiency and meet patient needs,
    • Manage and coach provider-staff interactions and/or provider-patient interactions

    Clinic Operations. Ensures effective and efficient operations by promoting best practices in terms of clinic workflow and adherence to procedures and practices. Capably analyzes operations and business unit results, identifies trends and issues in performance, develops recommendations for improvement, and implements change to enhance operations and patient care.


    Employee Performance Management. Motivates, directs, and manages the performance of clinical and non-clinical staff in order to achieve identified organizational and site-based goals. This includes goal setting, performance evaluation, coaching and counseling for continuous improvement, and talent acquisition activities, and other activities that are geared toward achieving a high performing, highly engaged workforce.


    Organizational Leadership. Provides strong leadership on-site, as a source of guidance and direction for clinical and non-clinical staff, but also as a valued and trusted colleague and advisor for physicians and providers. Works with TOA stakeholders to enhance business development and growth. May provide project management or serve ad-hoc team member for short-term initiatives.



    • Demonstrated success leading a surgical clinic, and experience leading an orthopaedic clinic is strongly preferred, including use of mid-level providers to augment clinical operations, and ancillary services such as DME, X-ray, and MRI.
    • Successful experience managing multiple clinic sites, with a resulting high degree of organization and focus. Should have a working knowledge of hospital / surgical center / clinic / revenue cycle interactions and operations
    • Leadership across multiple organizational levels, specifically with success working directly with physicians, sometimes in a direct and candid, but always professional demeanor
    • Demonstrated ability to educate, influence, and motivate up and down the organizational structure in order to ensure the highest levels of care and achievement of goals and objectives.
    • Passion for helping people including TOA patients, families, and colleagues, with a dedication to continuous improvement
    • Demonstrated success in diagnosing problems, identifying possible solutions, arriving at effective strategies and successful change implementations
    • Ability and willingness to assist clinic staff whenever and whatever the need is, such as patient access, rooming patients, managing through facilities issues, etc.
    • Excellent knowledge of EMR systems (fluency in NextGen is a plus), as well as revenue cycle operations
    • Bachelor’s degree, preferably in business or healthcare administration, or five years of similar experience is required,
    • Functional knowledge of Microsoft products including Word, Excel, and PowerPoint.


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