Tennessee Orthopaedic Alliance

  • Patient Access Representative

    Job Locations US-TN-Hendersonville
    Posted Date 2 months ago(1/23/2019 11:14 AM)
    Job ID
    # of Openings
  • Overview

    There are a number of reasons why TOA is an employer of choice, here are a few of them:


    Stability:TOA has been in Middle Tennessee since 1926 and has expanded to 20+ locations!

    Impact: TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships, and helping patients live their best life.

    Work Environment: The TOA team focuses on fostering an excellent working environment, one of positivity, job satisfaction, and engagement.

    Total Rewards: TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit sharing match to go along with your contributions.


    The Patient Access Representative is the friendly and helpful face of TOA – generally, the first person who interacts with our patients and their families. The Patient Access Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA.

    • Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
    • Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
    • Verify patient demographic information upon arrival
    • Update and change insurance information as appropriate
    • Scan insurance cards and drivers licenses 
    • Enter referrals into the computer and link it to the appropriate case
    • Collect copayments, coinsurances, deductibles, and balances
    • Prep daily clinics for upcoming appointments and print related documents
    • Create a record of the appointment, or an encounter and print
    • Ensure that all documentation is entered accurately and swiftly
    • Schedule follow-up appointments as necessary


    • High school diploma or equivalent is required.
    • At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus
    • Knowledge of  healthcare insurance
    • Knowledge of administrative and clerical procedures, including experience with computer systems.
    • Experience with an EHR or NextGen is a plus
    • The ability to multi-task and maintain flexiblity – including flexibility in work schedules to adjust to necessary clinic hours
    • An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
    • Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner


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