Tennessee Orthopaedic Alliance

  • Appointment Scheduler

    Job Locations US-TN-Nashville
    Posted Date 19 hours ago(1/23/2019 11:14 AM)
    Job ID
    2018-1491
    # of Openings
    1
    Category
    Clinic
  • Overview

    There are a number of reasons why TOA is an employer of choice, here are a few of them:

     

    Stability:TOA has been in Middle Tennessee since 1926 and has expanded to 20+ locations!


    Impact: TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships, and helping patients live their best life.


    Work Environment: The TOA team focuses on fostering an excellent working environment, one of positivity, job satisfaction, and engagement.


    Total Rewards: TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit sharing match to go along with your contributions.

     

    Responsibilities

    The TOA Appointment Scheduler is responsible for being our patients' biggest advocate. Appointment Schedulers need to understand TOA Physicians, locations, and services inside and out to ensure patients are getting the best care possible for each unique situation.

    • Assist patients in scheduling appointments electronically 
    • Maintain a professional & empathetic tone while conducting phone calls
    • Listen actively to patient medical history 
    • Dissect pertinent details needed to schedule appointments accurately

    • Implement problem solving/critical thinking in scenarios with gray areas

    • Maneuver between two screens and two systems

    • Answer inbound calls efficiently during high call volume periods
    • Obtain and enter new patient demographics and insurance information
    • Schedule Rock Hopper appointments
    • Schedule Online appointment requests
    • Perform outbound calls to complete time sensitive referral tasks
    • Reschedule appointments for doctor cancellations
    • Respond effectively to time sensitive email communication

    • Deescalate conflict independently with disgruntled patients
    • Maintain call productivity while multitasking

    Qualifications

    • High School Diploma required
    • Knowledge of patient appointment scheduling
    • Professionalism
    • Must have basic computer skills 
    • Exceptional customer service skills
    • Must be organized and detail-oriented

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