Tennessee Orthopaedic Alliance

  • Patient Access Representative

    Job Locations US-TN-Clarksville
    Posted Date 2 months ago(10/8/2018 4:44 PM)
    Job ID
    # of Openings
  • Overview

    TOA is expanding and we are looking for experienced Patient Access Representatives to join our team during our new orthopaedic urgent care hours. Please indicate your availability in the application.

    Possible shifts include:

    Weekdays: 5PM-8PM

    Saturday 8:00AM-12:00PM

    Saturday: 12:00PM-4:00PM

    Saturday  4:00PM-8:00PM

    Sunday 12:00PM-4:00PM

    Sunday 4:00PM-8:00PM



    The Patient Access Representative is the friendly and helpful face of TOA – generally, the first person who interacts with our patients and their families. The Patient Access Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA.

    • Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
    • Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
    • Verify patient demographic information upon arrival
    • Update and change insurance information as appropriate
    • Scan insurance cards and drivers licenses 
    • Enter referrals into the computer and link it to the appropriate case
    • Collect copayments, coinsurances, deductibles, and balances
    • Prep daily clinics for upcoming appointments and print related documents
    • Create a record of the appointment, or an encounter and print
    • Ensure that all documentation is entered accurately and swiftly
    • Schedule follow-up appointments as necessary


    • High school diploma or equivalent is required.
    • At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus
    • Knowledge of  healthcare insurance
    • Knowledge of administrative and clerical procedures, including experience with computer systems.
    • Experience with an EHR or NextGen is a plus
    • The ability to multi-task and maintain flexiblity – including flexibility in work schedules to adjust to necessary clinic hours
    • An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
    • Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner


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