The TOA Appointment Scheduler is responsible for being our patients' biggest advocate. Appointment Schedulers need to understand TOA Physicians, locations, and services inside and out to ensure patients are getting the best care possible for each unique situation.
Dissect pertinent details needed to schedule appointments accurately
Implement problem solving/critical thinking in scenarios with gray areas
Maneuver between two screens and two systems
Respond effectively to time sensitive email communication
Maintain call productivity while multitasking