Tennessee Orthopaedic Alliance

  • Financial Counselor

    Job Locations US-TN-Nashville
    Posted Date 1 week ago(8/7/2018 5:26 PM)
    Job ID
    # of Openings
  • Overview

    The Financial Counselor is responsible for performing day-to-day follow-up on outstanding accounts receivable. Day-to-day activities may include all or some of the essential functions listed below depending upon individual experience / knowledge and the needs of the organization which are subject to change from time to time.



    • Effectively assist patient with billing issues, and payment arrangements with a positive attitude.
    • Willingly assists all Physicians and Staff member with any patient requests regarding billing, payments, and costs. Provide estimated surgery, MRI or other service costs which helps in decision making to schedule appointments, surgeries and/or procedures.



    • College Education or Trade School Preferred
    • 1+ years of experience handling physician accounts receivable duties.


    • Must have experience reading and understanding payer remittance advices. Includes the ability to differentiate between allowed charges, contractual adjustments, line item denials / reasons, patient responsibility (co-pay, co-insurance, and deductibles), etc.
    • Must be able to meet average expectations for productivity and quality standards.
    • Requires ability to organize and prioritize day-to-day tasks in order to keep work assignments current
    • Collect coinsurance, deductible, and out of pocket expense for estimated patient responsibility associated with all services provided.
    • Adhere to best practices standards in performing day-to-day follow-up tasks. This includes following procedures outlined in the payment plan policy.
    • Place phone calls to patients in an attempt to obtain payment, establish acceptable payment arrangements, and/or to acquire information necessary to receive payment from insurance or other sources.  
    • Work self pay aging report on a daily basis.
    • Process credit card transactions, patient receipts, check payments received at CBO.
    • Assist with a variety of projects and performs other duties as assigned.
    • Maintains strict confidentiality with regarding to protected health information (PHI) and understands and adheres to TOA’s HIPAA privacy and security policies and procedures.


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