Tennessee Orthopaedic Alliance

  • Practice Coordinator

    Job Locations US-TN-Murfreesboro
    Posted Date 3 weeks ago(5/29/2018 5:40 PM)
    Job ID
    2018-1321
    # of Openings
    3
    Category
    Clinic
  • Overview

    Tennessee Orthopaedic Alliance is the largest and most comprehensive orthopaedic surgery group in Tennessee. Our physicians include nationally and internationally renowned surgeons who provide specialized orthopaedic expertise and care. TOA offers our valued patients convenient locations spread throughout Middle Tennessee and Southern Kentucky.

    Professionally represent Physicians to the public ensuring a professional and courteous environment in the clinic.  Manages clinic staff and processes to provide the best care for all paitents and their families. 

    Responsibilities

    RESPONSIBILITIES:

    • Answer phone calls in a timely manner; within 30-45 seconds while working in a shared call queue.
    • Return voice messages within the hour the message was left.
    • Verify patient insurance identifying primary and secondary at the time of scheduling appointment.
    • Obtain accurate patient and guarantor demographic information including 4 digit zip code.
    • Coordinate and schedule new patient appointments, worker’s compensation appointments/depositions, work-ins and follow-up appointments as designated by physicians.
    • Interact with patients’ physicians and other staff both within the clinic and at outside facilities providing accurate timely and responsive information.
    • Coordinate processes and route all paperwork as required to meet physician and facility requirements ie: Scanning, daily demographic updates, medical records preparation for clinic, disability forms, workman’s compensation, clinic and surgery tickets, physician mail, etc.
    • Complete disability forms within 48-72 hours of receipt
    • When preparing medical record for physician clinic or surgery, obtain history and physical, imaging reports, pathology, surgical clearance forms, etc. as requested by the physician.
    • Ensure daily dictations are verified in patients’ medical records.
    • Document no show appointments in EHR daily.
    • Obtain requested patient appointments for online communication systems such as RockHopper.
    • Obtain Referrals from referring physician offices either via phone or fax and verify receipt with referring physician and patient.
    • Ensure efficient and professional telephone communication with co-workers and customers at all times.
    • Follow all written protocols and procedures of the Clinic
    • Demonstrate courtesy and helpfulness toward patients, their families and coworkers at all times.
    • Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system
    • Work as a team member within the patient services department and all other departments
    • Must be able to recognize and respond appropriately to urgent/emergent situations per protocols
    • Submit required documentation to obtain precertification for appointments
    • Coordinate Hospital Consult calls with On Call Physician
    • Establish and maintain effective working relationships with physicians, staff and management
    • Obtain retro precertification when needed
    • Verify and/or ensure that verification of benefits are completed before testing
    • Effectively cope with typical job stress
    • Document work processes as required
    • Other duties as assigned by physician and/or manager.

    Qualifications

    EDUCATIONAL REQUIREMENTS:

    • High school diploma required
    • 3 to 6 years medical experience

    QUALIFICATIONS AND EXPERIENCE:

    • 6 months to 1 year experience in healthcare
    • Understanding medical terminology
    • ICD-9/ ICD 10 CPT Coding
    • Strong organizational and interpersonal skills
    • Familiarity with computers

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