The Credit Balance Specialist is an important part of the TOA Central Business Office, our operation that focuses on revenue cycle excellence. As a Credit Balance Specialist, you will use your analytical, financial, and customer service skills to ensure that the accounts of our TOA patients are accurate and reconciled in a timely fashion. Essentially, you’ll be working to make sure any overage that is due to a TOA patient is returned to them timely. This position reports to our Revenue Cycle Manager, and is located at our Central Business Office location.
The Credit Balance Specialist focuses on reviewing patient accounts, verifying the transactions, evaluating if an adjustment is to be made, and expeditiously bringing any credit balance to resolution.
Required Experiences and Qualifications
At TOA, our patients deserve the best care, and that extends beyond the clinic to include how we handle our business administration activities. Our team is among the best in Nashville, and that is because we look for the best.
Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the administrative support they need in a timely manner