The TOA Senior Director of Revenue Cycle Management provides leadership and guidance for the success of our revenue cycle and Central Business Office (CBO) operations. This position is critical to TOA, in that an effective revenue cycle process enables TOA to enhance the patient experience, and drives the financial engine of the largest orthopaedic practice in the middle Tennessee area. This position is responsible for a high performing group that includes a wide array of centralized business functions. The position reports directly to the Chief Financial Officer, directly oversees managers in our CBO, and works very closely with each of our site managers throughout the TOA system.
The Sr. Director of Revenue Cycle Management has oversight for a broad scope. Specific responsibilities include:
Oversee the management and performance of the CBO functions including billing, insurance and patient collections, appeals, denial management, coding, credit balance resolutions, adjustments and reporting.
Review and develop strategic initiatives to ensure that the CBO is operating as effectively as possible, including the development and implementation of policies and best practices in terms of performance and revenue generation.