Tennessee Orthopaedic Alliance

Switchboard Operator

Job Locations US-TN-Murfreesboro
Posted Date 2 weeks ago(3/7/2018 2:16 PM)
Job ID
# of Openings


The Switchboard Operator assists in the operation of a large telephone switchboard and to perform related clerical duties. Responsible for routing all in-coming telephone calls placed through the switchboard.


  • Assists callers in routing all in-coming telephones calls
  • Assists callers in determining the proper office or person with whom they wish to talk
  • Operates the institutional paging system
  • Answer and screen all in-coming calls and transfer to appropriate party
  • Speak clearly and with a professional voice when answering all calls
  • Listen to the caller and communicate with them regarding what you are going to do to help them, (i.e., “I will transfer you to appointments to help you with an office appointment.” or “ Let me get someone to help you, just one moment please.” Go back in to person on Hold to let them know status of call.
  • Take messages, when necessary and/or needed
  • In-house paging, when necessary
  • Communicate with answering service. Fax weekly on-call schedule to answering service.
  • Number loose work and scan into TouchChart
  • Correct return mail
  • Give directions
  • Mail MD letters.



  • High school diploma required
  • One year of experience as an operator on a switchboard    
  • Customer Service
  • Adherence to process and procedure







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