Tennessee Orthopaedic Alliance

Collections - Supervisor

US-TN-Nashville
3 weeks ago
Job ID
2017-1127
# of Openings
1
Category
Central Business Office

Overview

The TOA Collections Supervisor works with Assistant Director to manage the daily collection activities and training of the Collections department while maintaining quality assurance to ensure collectors meet their daily goals. Manages insurance collectors and self pay collectors.

Responsibilities

RESPONSIBILITIES:

  •  Monitor collections performance by reviewing the accounts and take corrective action when required

  • Utilize available reports to summarize information and identify trends
  •  Recommend measures to enhance performance and increase monthly collections from current levels
  •  Works with assistant director to direct training, development and ongoing evaluation process of staff
  •  Works with assistant director to motivate staff productivity and goal maintenance
  •  Works with assistant director to plan and conduct departmental meetings     
  •  Responsible for monitoring schedule, attendance & productivity of collectors

 

 

Qualifications

EDUCATIONAL REQUIREMENTS:

  • Bachelor’s degree required or equivalent experience
  • Appropriate licensure and certification (for clinically-related positions)

QUALIFICATIONS AND EXPERIENCE:

 

  • 5+ years recent collection experience required – insurance and self-pay
  • 5+ years of managerial experience required with extensive knowledge of insurance collections
  • Must be able to accurately identify trends in denials by analyzing reports and mitigate resolve
  • Must demonstrate proficiency in personal computers, MS Office Word & Excel
  • Must communicate effectively in a positive manner

 

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