Tennessee Orthopaedic Alliance

DME Assistant

3 months ago(10/19/2017 10:48 AM)
Job ID
# of Openings


Our TOA DME Assistant role is responsible for supporting our Durable Medical Equipment initiatives in a number of our TOA clinics. The DME Assistant works closely with our DME Technicians, our patients, vendors, and especially our Director of DME. The result is a fast-paced role that provides the right candidate excellent opportunities to help TOAs patients and build a career in the DME area.



The DME Assistant serves as an asset to the various TOA clinics around Middle Tennessee. The DME Assistant has a number of key responsibilities to ensure TOA’s patients receive the best in DME care. These responsibilities include:

  • Ensure adequate inventory of DME at the TOA locations, first by attesting to the existing inventory, and then by delivering any needed or requested equipment
  • Travel to various TOA clinics daily, spending approximately two hours a day traveling between clinics.
  • Provide important support to our DME Technicians in clinics through direct patient interaction and fitting or applying orthopaedic products.
  • Provide pre-certification support to determine available insurance coverage for DME products and appliances at various clinics
  • Provide pre-certification support for High Dollar Drug recipients throughout the TOA organization
  • Participate in regular planning sessions with the DME Manager to ensure adequate coverage for all TOA facilities


Whether delivering patient care or in an administrative support function, all TOA colleagues have an impact on the patient experience. We seek the best for our practice. Here are some of the experience and qualification requirements for our DME Assistant role: 

  • Bachelors or Associates Degree, with specialized education in physical therapy, athletic trainer or medical assistant a plus.
  • At least one year of successful DME experience is required; including direct patient interaction fitting or applying orthopaedic products is preferred. This experience is preferably through an orthopaedic clinic, but could include an independent DME provider or hospital setting. Experience as an exercise physiologist or cast technician may suffice.
  • Exceptional customer service and presence. The DME Assistant will be interacting with TOA providers and patients, and must have the ability to interact with patients professionally, compassionately, and effectively.
  • Our DME Assistant must have fundamental knowledge of insurance coverage and processes, with the demonstrated ability to check for, seek, and obtain pre-certifications, not only for DME, but also for High Dollar Drug coverage.
  • The successful candidate will be able to balance sometimes competing demands on their time; patient care – DME inventory control and management – and insurance pre-certifications
  • The ability to multi-task and maintain flexibility – including flexibility in work schedules, work locations, and the ability to adjust to daily changes in routine
  • Computer fluency is essential, and knowledge of NextGen, the TOA EMR or another similar EMR is preferred
  • Because this position deals with DME inventory, the successful candidate must be able lift up to 50 pounds and perform occasional overhead and low reaching with or without reasonable accommodation


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